Frequently Asked Questions

Technical support:

s Address:

123 rue de Bellevue
92100 Boulogne Billancourt, France

s  Phone:

Monday to Thursday :

+ 33 (0)9 51 74 58 41

s Email:

FAQ section


I want to buy one of your products, but I cannot find any prices on your website?

For all quote, please send your request to

I wish to submit an unsolicited application, how to?

For an internship, please send your letter and CV

I cannot find the answer to my question, how?

Click on "Contact us" and tell us your question, we will respond as soon as possible.

What methods of payment do you accept?
You have several options to pay for your purchases:
  • Payment by check
  • Payment by bank transfer
What is your selling policy?

Our selling policy for portable products is through distributors and online vendors. For building automation products for more energy efficiency, we reduce the maximum intermediaries.

How long are your products guaranteed?

When you buy a product in the EU, you have two years to ask for repair or replacement if it is defect or does not comply with its description. If the product cannot be repaired or replaced within a reasonable time or without inconvenience, you can request a refund or a price reduction. The two-year warranty starts upon receipt of product.